How do I download the software after my purchase?
Simplify3D Software is an electronic download. Following your purchase, a verification email will be sent to you from email@example.com. You can follow the instructions in this email to download and install the software. If you do not see this email within 30 minutes, please check your spam folders. Please Contact Us if you need additional help locating the verification email. If you ever need to download the software again in the future, you can do this by logging in to your Simplify3D account on our website and then proceeding to the Downloads page.
How do I obtain an invoice for my purchase?
A receipt will be sent to you immediately following your purchase of the software. This receipt contains a “Click here for your printable invoice” link in the top-right of the email that can be used to view your official invoice.
How can I get an invoice with my company’s VAT number or a relevant PO number?
If you are purchasing on behalf of a company, please enter the company name during the checkout process. You will also have the option of entering a PO number or a VAT number during checkout. This information will then be included in the invoice that is sent to you.
How do I purchase a license for someone else while still receiving the invoice for the purchase?
During the checkout process, please select that the license is “for someone else” and enter the name and email address of the person who will be using the software. After completing the purchase, the invoice will be sent directly to you, while the software download instructions will be sent to the licensee.
How can I purchase multiple licenses at the same time?
Multiple licenses can be purchased from the Special Order Checkout page. Please note that all of these licenses will be assigned to the same email address. If you need to assign licenses to different individuals, please use the normal checkout process and make sure to enter the appropriate licensee information.
How can I add an additional license to my existing account?
If you need to add an additional license to your account, please complete the normal checkout process making sure that you enter the same email address that is currently associated with your account. If the same email address is used, the new license will be automatically merged into your existing account.
Does Simplify3D offer an education discount for teachers or administrators?
Yes, we currently offer several different educational discount programs for faculty or organizations that are teaching 3D printing to others. Please review our Education page for more details. Once you are ready to place your order, please select the "Education programs" option on our Contact Form and include details about how you will be using the software in your organization, and how many licenses you would need to purchase. Please contact us prior to placing your order, as this discount cannot be applied after the purchase has been submitted.
Do you offer an educational discount for students?
Yes, we currently offer a 10% educational discount for all enrolled university students. This discount is for the same professional version of Simplify3D that we offer to all other customers, so you will have access to all of the great features and performance that our software is known for. Once you are ready to purchase, please select the "Education" option on our Contact Form and include your university email address, graduation date, and information about how many licenses you need to purchase. Please contact us prior to placing your order, as this discount cannot be applied after the purchase has been submitted.
Do you offer bulk discounts for purchasing a large quantity of licenses?
Yes, we offer bulk discounts for organizations that need to purchase many licenses at once. Please Contact Us for additional details.
Is Simplify3D available in other languages?
Simplify3D is available in English, Japanese, Spanish, German, French or Italian. To change the display language, go to Help > Change Language in the Simplify3D menu bar.