3D Printing Engineer

Want to really sink your teeth into the growing industry of 3D printing? Join Simplify3D as a 3D Printing Engineer.

Location:  Cincinnati, OH USA


Position Responsibilities

3D Printer Hardware/Software Testing and Exploration
• Test each new software release on a broad range of 3D printers and operating systems
• Apply understanding of Simplify3D Software to optimize settings for each brand of 3D printer
• Optimize individual print settings to maximize part quality for specific models or customer projects
• Diagnose common 3D printer issues involving firmware and G-code
• Basic 3D printer maintenance and repair
• Provide thorough documentation of testing methods and results

Customer Support (Email Based)
• Respond to customer support requests in a timely and thorough manner
• Basic computer troubleshooting on a variety of operating systems (Windows, Mac, and Linux)
• Collaborate with the software development team on key customer issues and feature request

Expand the Technical Knowledge Base
• Develop information to educate users and improve the customer experience
• Research, document and develop technical instructions
for common questions
• Maintain thorough records (tests, FAQs, customer interaction, etc.)
• Assist in development of marketing materials (provide text, images, charts)

Desired Skills and Qualifications

• Bachelors Degree in technical field preferred (Mechanical Engineering, Computer Science or related)
• Strong computer aptitude with multiple operating systems (Windows, Mac, Linux)
• Comfortable in a hands-on environment; mechanically inclined and is comfortable “tinkering”
• Previous 3D printing experience helpful
• Ability to create helpful and accurate written communication; strong writing skills
• Basic programming and scripting skills
• Investigates, perseveres and innovates when faced with technical challenges
• Demonstrates solid time management; experience with project management systems